Qualifying Products for Membership

FAQs

• Do I need to be a full-time professional to get CPS membership?
  You need to be earning the majority of your income through photography or cinematography in New Zealand– whether you are an employed professional or you own your own imaging business. As pros, we know you need the highest level of service, availability of loan equipment and speedy repairs. CPS membership is restricted to those working heavily in the industry so we can maintain the high standards that you need as pros.
• Where can I drop off or pick up loans and repairs?

  VIEW DROP-OFF LOCATIONS

  Available Addresses

  • Members can drop gear off at all locations, however for technical advice and support please contact CPS directly via the hotline or direct email

  Auckland

  Canon Auckland (Head Office)
  Level 1, 28 The Warehouse Way
  Northcote, Auckland, 0627
  New Zealand
  

  Christchurch

  CANON CHRISTCHURCH
  1 Treffers Rd. Wigram
  Christсhurch, Christсhurch, 8042
  New Zealand
  

  Hamilton

  CANON HAMILTON
  404 Anglesea St.
  Hamilton, Hamilton, 3210
  New Zealand
  

  Wellington

  CANON WELLINGTON
  Lumley House, 3-11 Hunter St
  Wellington, Wellington, 6011
  New Zealand
  
• What gear do I need to be eligible for CPS membership?
  To be eligible for each tier, you need to own the below Canon gear.

  MEMBERSHIP LEVELS

  LEVELS	Silver	Gold	Cinema
  Annual Membership Fee	$100.00	$140.00	$200
  Minimum Eligible Product Requirements	2 x 5 Series bodies 2 x L-series Generates majority of income through imaging	2 x Pro bodies. At least one body must be 3 or 1 series. Second body can be 5, 3 or 1 series 3 x L-series Generates majority of income through imaging	1 x Cinema EOS body 3 x L-series Generates majority of income through imaging
  Eligible Products and Supported Products	View eligible products	View eligible products	View eligible products
  BENEFITS
  Supported Products	View eligible products	View eligible products	View eligible products
  Sensor Cleans on Supported Products per annual membership	At least 3	At least 5	At least 5
  Product Loans (try before you buy)	Yes#	Yes#	Yes#
  Service replacement loans on Supported Products	Like for like#	Like for like#	Like for like#
  Discounts on chargeable repairs (parts and labour) on Supported products	20% labour only	20% parts & labour	20% parts & labour
  Repair Turnaround Times on Supported Products	Approx. 5 working days*	Approx. 5 working days*	Approx. 5 working days* (1D, 5D and L-series) Approx. 5 working days* (Cinema bodies & lenses)
  Transport anywhere in New Zealand of: Loans Chargeable repairs Services (e.g. Sensor Cleans)	One way covered by Canon	One way covered by Canon	One way covered by Canon
  Special Offers	Yes	Yes	Yes
  Terms and Conditions	APPLY NOW	APPLY NOW	APPLY NOW

  Gear must have been acquired through the Canon New Zealand distribution channel (Canon Store or its authorised Canon New Zealand retailers) to qualify.

• What are the benefits of being a CPS member?
  As a member, you can take advantage of the below great benefits depending on your membership level.

  MEMBERSHIP LEVELS

  LEVELS	Silver	Gold	Cinema
  Annual Membership Fee	$100.00	$140.00	$200
  Minimum Eligible Product Requirements	2 x 5 Series bodies 2 x L-series Generates majority of income through imaging	2 x Pro bodies. At least one body must be 3 or 1 series. Second body can be 5, 3 or 1 series 3 x L-series Generates majority of income through imaging	1 x Cinema EOS body 3 x L-series Generates majority of income through imaging
  Eligible Products and Supported Products	View eligible products	View eligible products	View eligible products
  BENEFITS
  Supported Products	View eligible products	View eligible products	View eligible products
  Sensor Cleans on Supported Products per annual membership	At least 3	At least 5	At least 5
  Product Loans (try before you buy)	Yes#	Yes#	Yes#
  Service replacement loans on Supported Products	Like for like#	Like for like#	Like for like#
  Discounts on chargeable repairs (parts and labour) on Supported products	20% labour only	20% parts & labour	20% parts & labour
  Repair Turnaround Times on Supported Products	Approx. 5 working days*	Approx. 5 working days*	Approx. 5 working days* (1D, 5D and L-series) Approx. 5 working days* (Cinema bodies & lenses)
  Transport anywhere in New Zealand of: Loans Chargeable repairs Services (e.g. Sensor Cleans)	One way covered by Canon	One way covered by Canon	One way covered by Canon
  Special Offers	Yes	Yes	Yes
  Terms and Conditions	APPLY NOW	APPLY NOW	APPLY NOW

  *Canon will generally be able to meet these time frames and CPS members’ repairs are prioritised. However, members accept that sometimes repairs can take longer in some circumstances such as where there is extraordinary demand, the parts must be ordered, or the repair is significant.

  #Subject to availability

  CPS benefits apply in addition to any rights you have under the New Zealand Consumer Law Law contained in the Consumer Guarantees Act or under an express warranty.

• Is Canon product purchased overseas eligible for CPS support?
  We only offer CPS benefits (such as repair discounts, priority turnaround times and sensor cleans) on products distributed by Canon New Zealand via its Canon Store or its authorised Canon New Zealand retailers. Canon-branded products that are sourced from any source other than through Canon New Zealand’s official Canon Store or from an authorised Canon New Zealand retailer in the Canon New Zealand distribution channel (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not supported and will not be counted towards your eligibility requirements. If you are unsure, ask your retailer if it’s an authorised Canon New Zealand retailer or you can contact Canon for more information.